General Information

Re-LAB

Merianvej 25, 2900 Hellerup

VAT no.: 44142929

Phone: 25335144

Email: Hello@re-lab.land

 

Prices

At Re-LAB, all prices are in Danish Kroner (DKK) and are stated excluding VAT. We reserve the right to change prices without prior consent. Please note that items may become sold out. Payment Re-LAB accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard.

Payment will only be charged to your account when the item is shipped. All amounts are in DKK, Danish Kroner, and include VAT. We reserve the right to correct any pricing errors and to mark items as sold out or discontinued.

 

Delivery

Re-LAB aims to dispatch orders after the customer has completed the purchase, as Re-LAB’s items are digital without physical packaging.

 

Refund

If a refund is necessary, please provide your bank information, including sort code and account number, so the agreed-upon amount can be transferred. You can safely provide this information via email or another electronic form, as it is not sensitive information and will only be used for refund purposes.

 

Right of Withdrawal

We offer a 14-day full return policy for items purchased in our webshop. The period is counted from the day you receive the order.Return costs are your responsibility.

Withdrawal must be notified to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after notifying us of your withdrawal.

The notice must be given by email at hello@re-lab.land. In the notice, please make it clear that you wish to exercise your right of withdrawal. You cannot withdraw from the purchase by simply refusing to accept the item without simultaneously notifying us clearly.

 

Items Excluded from the Right of Withdrawal

The following types of items are not covered by the right of withdrawal:

Items that have been made to the buyer’s specifications or have a clear personal touch.

Items that, due to their nature, become inseparably mixed with others upon delivery.

Delivery of digital content not supplied on a physical medium, if performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.

 

Returns

You must return your order without undue delay and no later than 14 days after exercising your right of withdrawal. And delete the item from your computer.

Complaints: If you have a complaint about a product purchased in our webshop, you can send a complaint to: hello@re-lab.land. This also applies if your company is located outside Denmark.